At Survail, we take customer privacy seriously.
This Privacy Statement for Survail Products and Services (“Privacy Statement”) describes information that Survail Inc. and its subsidiaries and affiliates (collectively, “Survail”) collect, use, share, and store, including personal information (i.e., information that personally identifies you, such as your name or email address, or other data that can be reasonably used to infer this information) and is incorporated by reference into the Survail Terms of Service.
This document provides information regarding how we collect and use information from our public web sites, including www.Survail.com (collectively, the “Websites”) and from the operation of Survail products and services, including Survail security cameras and its web application (collectively, the “Survail Products.”).
Our Pledge on Privacy
We will be transparent about the different types of information we collect and how we use them. We will ask your permission before sharing your personal information with third parties for purposes other than the purpose for which the information was originally requested, or to provide Survail’s Products, and to do so only when we think they will provide you with a welcome additional service.
We will use best-in-class data security tools and best practices to keep your data safe and protect the Survail Products from unauthorized access.
Your Consent - Consent to data collection and processing
By using Survail Products or browsing the Websites, you agree to allow us to collect and process information as described in this Privacy Statement.
Consent to international data transfers
Your personal information may be collected, processed, and stored by Survail or its service providers in the United States and other countries where our servers reside. Please be aware that the privacy protections and legal requirements, including the rights of authorities to access your personal information, in some of these countries may not be equivalent to those in your country. If you are using Survail Products or browsing the Websites in Europe or other regions with laws governing data collection and use that may differ from United States law, you consent to the transfer of your personal data to the United States and other countries where Survail operates. For more information about transfers of personal information from the EU to the US, please see the section below, entitled “EU-US and Swiss-US Privacy Shield Frameworks.”
What information do Survail websites collect?
The Websites collect anonymous data as well as personal information. We do not collect personal information without you first taking an action that demonstrates your prior consent — such as clicking a “submit” button on a web form.
Any time you enter personal information in a form on one of the Websites, we collect that information and store it on servers that are encrypted and maintained by our data center partners or those of our third party vendors. Examples of personal information that you provide when submitting a form include:
Information about your business
Your stated preferences
When this happens we also set a cookie that enables us to enhance your use of the Websites, for example by pre-populating your information in another Survail online form you may complete in the future.
Like most Internet sites, the Websites routinely record log entries and technical information when your browser, mobile device, or Survail Product contacts our servers, including:
Browser type and version
Other anonymous metadata inferred from your web session
We may also use clear gifs in HTML-based emails sent to our users or other contacts in order to track which emails are opened and which links are clicked by recipients. This information allows for more accurate reporting and improvement of the websites, the Survail Products, and our marketing efforts. We may also collect analytics data, or use third-party analytics tools, to help us measure traffic and usage trends of the websites and Survail Products. These tools collect information sent by your browser or mobile device, including the pages you visit, your use of third party applications, and other information that assists us in analyzing and improving the websites and Survail Products.
You can “opt out” of the collection of any information through cookies or other tracking technology by actively managing the settings on your browser or mobile device. Please refer to your browser’s or mobile device’s technical information for instructions on how to delete and disable cookies, and other tracking/recording tools. (To learn more about cookies, clear gifs/web beacons and related technologies and how you may opt-out of some of this tracking, you may wish to visit one of the following sites:
Lastly, we may permit third party ad networks, social media companies, and other third party services to collect information about browsing behavior from visitors to our Websites through cookies, social plug-ins, or other tracking technology. We may permit third party online advertising networks to collect information about your use of our Websites over time so that they may display ads that may be relevant to your interest in Survail or the Survail Products on other websites or services. Typically, the information is collected through cookies or similar tracking technologies.
Is information shared with or received from third parties, outside of Survail?
Survail shares information collected by Survail Products with third-party vendors with which we contract to provide the service. For more detail, please see the section below, entitled, “In what circumstances does Survail share my information?”
Survail may share information with third parties with your permission. For example, when you enroll in a promotional program for Survail Products offered in partnership with Survail partners, you may be asked for your permission to share certain data between Survail and our partner. Or, if you require installation services, we may with your permission share your contact information with a Survail Partner to provide these services. Survail requires your consent before sharing information in these circumstances, and Survail remains responsible for the actions of any third party to which it transfers your information.
Any data that Survail receives from third-parties will be processed and stored by Survail and will be treated in accordance with this Privacy Statement. This information may be processed in the same ways as any other data that is a part of your Survail account or the Survail logs.
How does Survail use the information it collects?
We use the information we collect to provide, develop and improve the Survail products and services, including to make assessments and recommendations about products, safety, or security enhancements. We may use your contact details to send you this information, or to ask you to participate in surveys about your Survail use, and to send you other communications from Survail.
We may also use this information in an aggregated, non-identified form for research purposes and to help us make sales, marketing, and business decisions. For example, we may use aggregated user information about the number of active camera users in a particular state to help us decide where additional Survail partners may enable us to improve customer support and service.
We may use service providers to perform some of these functions. Those service providers are restricted from sharing your information for any other purpose.
We use industry-standard methods to keep this information safe and secure while it is transmitted over your local area network and through the Internet to our servers. Depending on your location and type of data, Survail may process your personal information on servers that are not in your home country.
In what circumstances does Survail share my information?
Under no circumstance do we share personal information for any commercial or marketing purpose unrelated to the activation and delivery of Survail Products and services without asking you first. Period. We do not rent or sell our customer lists.
The following are the limited situations where we may share personal information:
What choices do I have and how can I delete my personal information?
Survail generally stores your personal information on Survail’s servers until you delete or edit it, or for as long as you remain a Survail customer in order to provide you with Survail Products.
As described above, some information is processed and stored directly on the Survail device. All personal information is encrypted as it is transmitted to Survail and cannot easily be accessed.
You can delete the information on the Survail device by resetting it to the defaults. If you delete your Survail organization, all the data associated with your organization’s Survail account is likewise deleted. Please contact Survail Support at support@Survail.com if you have questions regarding how to accomplish this.
You can access, amend or delete your personal information from Survail’s servers through the controls in your Command account. Because of the way we maintain certain services, after your information is deleted, backup copies may linger for some time before they are deleted, and we may retain certain data for a longer period of time if we are required to do so for legal reasons.
EU-US and Swiss-US Privacy Shield Frameworks
As described in our Privacy Shield certification (available at https://www.privacyshield.gov/list, search for “Survail”), Survail complies with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries and Switzerland, respectively. Survail remains responsible for any of your personal information that it shares under the Onward Transfer Principle with third parties for external processing on our behalf, as described in the section of this Privacy Statement entitled, “In what circumstances does Survail share my information?” In certain situations, Survail may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
With respect to personal data received or transferred pursuant to the Privacy Shield Frameworks, Survail is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. Please contact us with any questions or concerns regarding our privacy practices in relation to our Privacy Shield certification. If we are unable to resolve your concerns you may contact (free of charge) our U.S.-based third party dispute resolution provider by clicking here. Under certain conditions more fully described on the Privacy Shield website, you may be entitled to invoke binding arbitration when other dispute resolution procedures have been exhausted.
Can Survail’s Privacy Statement be changed?
Yes, this Privacy Statement may change from time to time. We make efforts to provide notice of any changes on the Website or by contacting you, but you can always reference this statement on the Website.
How can I contact Survail?
11 Richland Street
Asheville, NC 28806
If you have any questions, please contact us at email@example.com
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